Last updated: 19 Jan 2026

This policy complies with the Consumer Contracts Regulations 2013 and is written to meet Google Merchant Center requirements.

1. 30-Day Returns Policy

You may return eligible items within 30 days of delivery.

2. Right to Cancel (Distance Selling)

You have a legal right to cancel your order within 14 days of receiving your goods.
Our 30-day return policy extends this right.

3. How to Request a Return

Before returning any item, please contact us by email customercare@meaksfurniture.co.uk to confirm eligibility and return instructions.

Returns must be sent to:
Meaks Furniture
2 Millers Ln
Burton upon Trent
DE14 2NS
United Kingdom

4. Condition of Returns

Returned items must:

• Be unused
  
• Be in original condition
  
• Include original packaging where possible
  

5. Return Costs

• Return shipping is free for all customers.
  
• Original delivery charges are refunded (excluding premium services).
  
• Return shipping is free for faulty or incorrect items.
  

6. Refund Processing

• Refunds are issued within 7 days of receiving returned goods
  
• Refunds are made to the original payment method
  

7. Faulty or Damaged Items

If your item arrives damaged or faulty:

• Notify us within 48 hours of delivery
  
• Provide photographs of the issue
  

We will offer a repair, replacement, or refund at no additional cost.

8. Exclusions

Some items may be excluded from returns, including:

• Custom-made or made-to-order items
  
• Items clearly marked as non-returnable
  

Any exclusions are stated on the product page before purchase.